Improvements at Athens Heart Center & Specialty Clinics
At Athens Heart Center & Specialty Clinics (AHCSPC), we have always had a simple mission: to provide outstanding, compassionate care to every patient and treat them as family. Recently, we’ve been listening to your input, and we’re excited to share several enhancements we’ve made to improve your experience. From the moment you walk through the door to the time you schedule a follow-up appointment, we have revamped our operations to make your journey with us as smooth, quick, and comfortable as possible.
Here’s what is new at AHCSPC:
A Smoother Intake Process
No one likes paperwork or waiting long. So we’ve improved our intake process:
Improved check-in experience
- Easy forms/clear directions
- A friendly team member to make you feel welcomed from the moment you walk in the door.
Patients are already reporting how easy it feels to be settled and ready to go when they arrive for the appointment.
Better Training Results for Better Care
With better patient experience comes a well-prepared team. Our staff has had new training based on:
- Communicating and empathizing with patients.
- Clinical skills and uses of technology.
- Coordinating with at least one other department.
This ensures that every team member you interact with, whether on the phone or in person, can provide knowledgeable and compassionate support.
Faster, Easier, More Robust Technology
We’ve invested in technology upgrades that make your care journey seamless:
- Electronic documentation systems can eliminate delays in documentation.
- Tools that improve the ability to track appointments and communicate with patients.
- Enhanced digital support services for Remote Patient Monitoring (RPM) and CPAP care.
This benefit will provide less waiting and less hassle for you, so that you can focus on your health.
Scheduling an Appointment made easy
Scheduling an appointment should be a simple experience. Now, it is! With our new and improved scheduling systems:
- It is more accessible to schedule same-day or next-day appointments.
- Patients can schedule, reschedule, or confirm an appointment easily.
- Trained scheduling staff to assist with urgent appointment requests.
A Fresh New Look for Our Building
We believe your environment plays a big role in your comfort. That’s why we’ve made visual improvements to our clinic spaces:
- A warm, modernized lobby.
- Bright, comfortable exam rooms.
Updated interiors that patients are describing as easy to use, and “refreshing and welcoming.
We have gone through every aspect to update the visuals of our building to enhance the enjoyment of your visit.
A Better Contact Center
The contact center is often your first point of contact with AHCSPC. We have also worked to make improvements to enhance your experience:
- Faster response times.
- Clearer communication with consistent Quality
- Increased systematic handling of appointment requests and patient questions.
Patients tell us that they now feel “truly heard” when they call.
Growing to serve more patients
With all these improvements, we have routinely been able to increase patient volume and bring in even more patients from our community into our family. Through a seamless process with better communication and an open environment, it has never been easier for new people to join us.
New services: more choices, more transparency
We are excited to share new services & pricing options that we thought you would want to see:
- Self-pay pricing for patients without insurance to provide affordable and fair pricing.
- Expanded diagnostics, such as PET scans, echocardiograms, and sleep studies to be opened with no waiting and with comparable costs.
With these additions, more people in our community will have access to quality care.
Stronger CPAP support
For our sleep apnea patients, we have maximized our CPAP support services in the following ways:
- Hands-on orientation for device setup
- Troubleshooting on equipment
- Education so that you can get the most out of your therapy
Better CPAP support means better sleep, better health, and a better quality of life.
AHCSPC: Where Patients Are Our Priority!
All of the changes (from new technologies, refreshed spaces, expanded services, and improved care) come back to one key piece: you, our patients! These upgrades were inspired by your feedback, and your trust continues to inspire our growth.
Whether you seek heart health, sleep medicine, pain management, diagnostics, or one of our many other specialty services, you’ll see a difference from the moment you walk in the door.
At AHCSPC, we do not simply provide healthcare; we provide care that has a familiar feel of family.
Are you ready to experience the new and improved AHCSPC?
Schedule your appointment today, and experience how we are elevating the standard in patient care in Athens, GA.
